According to many website owners, web hosting technical support services is a very important thing to consider when choosing a web host provider.
Before you choose a web host, take your time and look at their customer service reputation.
Ask yourself, in case a site goes down,
Do they have staffs that are on standby 24/7? Will it be possible to get professional web hosting help and restore things back to normal in the least time possible? Can their web hosting technical support team diagnose the web hosting problem and fix things up?
Just pick the phone and try calling their support line and see if a human will actually answer the phone on their end. Find out the alternative ways of contacting them should you be in need of any help. Do they have emails, chat, or toll-free phones?
You’ll realize that, in the same way technical specifications, web hosting plans and web hosting price are different, all hosts are not quite the same when it comes to web hosting technical support service.
If you own a WordPress blog and you plan to monetize it,
You may want to stay away from free WordPress hosting providers because most of them lack the manpower to provide reliable web hosting technical support services.
Stick with a web hosting company that pay serious attention to customer service.